Auto Insurance Frequently Asked Questions
Looking for answers to common car insurance questions? You’re in the right place. This car insurance FAQ page covers everything from how much coverage you need to whether your auto insurance covers a rental car, moving truck, or someone else driving your vehicle.
What is fault-based insurance?
After an accident, the police report and the evidence are analyzed and if you are found to be at fault, your liability insurance will help cover the cost of vehicle repairs, medical expenses and other related expenses for the other driver(s), such as lost wages. If another driver is found to be at fault, their liability insurance will cover these expenses for you. Most states have fault-based insurance.
What factors determine the cost of car insurance?
The cost of car insurance depends on a number of factors, including the vehicle you drive, where you live, your driving record, your age, your marital status, and more.
To find out exactly how much car insurance will cost you, speak to a Mercury agent by calling (800) 956-3728 or get a free quote above.
How much car insurance coverage do I need?
Your driving habits, vehicle, location and budget all determine how much coverage you need. You should consider the following when thinking about your car insurance coverage options:
- Your state may require you to have liability insurance.
- If you're making payments on your car, you may be required to have collision coverage.
- Choosing a higher deductible lowers the amount you pay for insurance, but it also increases the amount you pay out-of-pocket after a loss.
- If you have an older vehicle with a lower value, it might not make sense to pay for more expensive lines of coverage.
Taking the time to think about these things will put you on a path to better understand what level of car insurance you need. Mercury has more tips on this subject and we always recommend speaking with one of our agents. An agent can create a customized policy that is tailored to your needs.
By law, what is the minimum liability insurance I am required to have?
Many states require drivers have liability insurance to make driving financially safe for everyone on the road. If you don't have the required amount of insurance, you may be subject to fines and the state might even revoke your license and registration.
Find out how much insurance your state requires.
How can I lower my auto insurance premium?
Everybody loves to save money. Thankfully, there are a number of ways to help to lower your premium and qualify you for discounts. These may include:
- Anti-theft features installed in your vehicle
- Your driving record
- Annual vehicle mileage
- Teen driver school grades
- The number of cars insured by Mercury
- Bundling other policies you may have with a Mercury auto policy
A Mercury agent can help you find additional factors and discounts to lower your premium. Read more about discounts available from Mercury.
Does Mercury Insurance cover rental cars?
Yes, if you have Mercury’s rental car coverage added to your policy, your insurance can help pay for a rental while your car is being repaired after a covered accident. Coverage ranges from $30 to $100 per day for up to 30 days, depending on the level you choose. It covers the rental rate, mileage, and taxes, but only for vehicles within your selected price range. Make sure the car you plan to rent fits within your coverage limit.
Does Mercury offer car insurance in my state?
Mercury is proud to offer auto insurance and coverage in the following states: Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, Virginia.
Each state has varying laws surrounding driving requirements. Reach out to a local Mercury Insurance agent today to find the coverage that best meets your needs.
Does my car insurance cover me in another car?
Car insurance usually follows the car, not the driver. So, if there’s an accident, the owner’s policy would be the first to apply. However, your own policy may kick in to cover anything their insurance doesn’t, like gaps in coverage. If you’re planning to drive someone else’s car, it’s a good idea to check with a Mercury agent to make sure you’re fully protected.
How do I go about changing car insurance mid-policy?
can change your car insurance mid-policy if your needs or circumstances change. Mercury makes it easy. Just contact your agent or log in to the Customer Portal to adjust your coverage.
Can my rate change after I get a quote?
Whether you get your quote online or through an agent, your rate can change by the time you decide to buy the policy. This change can be caused by a variety of factors. For example, insurance rates change from time to time and your driving record may have changed since you last completed a quote. When you do see a change in your insurance premium, your agent can let you know what caused it.
Do I need to let my insurance company know if my car has a new driver or I purchased a new car?
Yes, you should let your insurance company know that someone new is regularly driving your car or that you purchased a new car immediately.
At Mercury, it's easy to add a new driver or car to your policy. All you have to do is contact your Mercury agent either by phone or through our Customer Portal, let them know about the new additions, and they will take care of everything.
What coverage options are available to me?
Mercury Insurance has many different coverage options to select from, including:
How do I file a car insurance claim?
Mercury customers can file a claim 24 hours a day, seven days a week. Just call Mercury Insurance claims phone number at (800) 503-3724 to get things started.
Does auto insurance cover moving trucks?
In most cases, auto insurance doesn’t cover moving trucks or U-Haul rentals. These larger vehicles typically fall outside the limits of a standard personal auto policy. If you’re renting a U-Haul or similar truck, it’s best to purchase coverage directly through the rental company to make sure you’re protected.
1 Savings info. based on 2025 CA Department of Insurance rate comparison 2555m. Individual savings may vary.